Manufacturing / Retail

JPM provides a wide range of customer service, supply chain, analytics and finance and accounting support services to the manufacturing and retail industries. manage our clients' end-to-end processes to maximize efficiencies and give our clients a competitive advantage in the marketplace.

Customer Service and Service Management Support

JPM improves client’s customer service processes with greater efficiency and faster turn-around times that result in increased customer satisfaction. Our service offering includes the following:

Service Delivery
Fault Management
Billing Queries
Change Management
Transaction exception processing
Customer Feedback Management

Telemarketing, Sales, Contract Administration and Ordering Support

JPM support clients' telemarketing and sales processes, beginning with lead generation and continuing through contract preparation and order support. Our end-to-end processes include the following:

Pre-sale
Telemarketing and Inside Sales
Pricing and Contract Administration
Ordering Support

Supply Chain Management

JPM provides a variety of supply chain management processes and services to help clients increase efficiency improve customer satisfaction and reduce costs throughout the service delivery cycle. Our supply chain management offering extends across the following functions:

Commercial Validation
Order Fulfillment
Order Management
Service Delivery Process Development
Database Management

JPM Bridges the Gap and Get’s you there.